FAQ
sixes FAQ — all answers in one place
From customer support to slot games, deposit methods, mobile use, and staying safe — the questions that come up most often when using sixes are all answered in detail here. Whether you're new or a regular player, this page has you covered.
Customer Support
The sixes support team is ready to help seven days a week, twenty-four hours a day. The most frequently asked questions are answered below. For detailed policies, you can read the Terms and Conditions.
Yes, sixes customer support runs 24 hours a day, 7 days a week — including midnight and public holidays. Live chat usually gets you a quick response. So even if you run into a problem late at night, the support team is there.
The sixes support team can help in both Bengali and English. Bengali support is available specifically with Bangladeshi players in mind. So even if you don't know English, feel free to ask in Bengali.
There are two ways to reach support — live chat on the site, which gets you an immediate response; and email, which is better suited for more detailed issues. Live chat is usually the fastest route. When you send an email, you'll get a notification when a reply comes in.
To get faster service from support, have a few details ready beforehand: your registered username or mobile number, the date and approximate time the issue occurred, a transaction ID (if it's a payment-related matter), and a screenshot of the problem if you have one. This helps the support team resolve things faster.
The clearer your description of the problem in the email, the faster the resolution. Include the nature of the issue, when it happened, what device you were using, and your account details — all in one email — so the sixes support team doesn't need to follow up repeatedly.
Slot Games
sixes offers slot games from various providers including PG Soft, Pragmatic Play, and JILI. Before picking a game, it helps to understand RTP and volatility — that's what the questions below cover.
RTP (Return to Player) is the theoretical percentage of total bets that a slot game pays back as winnings over the long run. For example, Gates of Olympus has a maximum RTP of 96.50%. The higher the number, the more player-friendly the game — but it's not a guarantee, as every spin is completely random.
Volatility refers to the frequency and size of wins. Low-volatility games pay out smaller amounts more often, with less chance of a big win. High-volatility games can pay out large amounts but also have long dry spells. Choose based on your budget and patience.
Most slot games at sixes have a demo mode, where you can try the game using virtual balance — no real money needed. It's a good way to understand a new game and learn the mechanics. However, any winnings in demo mode cannot be withdrawn.
Free spins generally come in two types — those earned as bonus rounds within a game, where winnings go directly to your balance; and promotional free spins, which require specific conditions to be met before you can use them and withdraw any winnings. Always read the terms first.
The minimum deposit at sixes across all payment methods is ৳200. You can start playing slot games with just that amount. A 150% bonus is available on the first deposit, up to ৳20,000 — so even a small deposit can increase your balance significantly.
Staying Safe
Staying safe online is important. sixes is always working to keep player information secure. You can find more details on the Responsible Gaming page.
Never. Do not share your bKash, Nagad, Rocket, or Upay PIN or OTP with anyone under any circumstances — no sixes staff member will ever ask for it. If someone claims to be from sixes and asks for your PIN or OTP, that is a scam.
sixes uses SSL encryption technology, which encodes all data exchanged between your browser and the server. This makes it impossible for third parties to read or alter that information. For full details on our privacy practices, visit the Privacy Policy page.
Watch out for fake and phishing sites impersonating sixes. Always type the official address correctly and do not click on suspicious links. Check that the green padlock (SSL) icon is visible in your browser's address bar. If you notice any unusual changes in the website's design or language, report it to support immediately.
Choose a strong password of at least eight to twelve characters that combines uppercase and lowercase letters, numbers, and special characters. Do not use your date of birth or mobile number as a password. Avoid using your sixes account password on any other site.
No, an OTP (One-Time Password) is a single-use secret code. Do not share it with anyone — whether a sixes support agent or someone you know. An OTP is only for you to enter in your own device's form. If anyone asks for your OTP, treat it as suspicious immediately.
How to Deposit
Depositing at sixes is straightforward — you can add funds in just a few minutes using bKash, Nagad, Rocket, or Upay. The minimum deposit is ৳200.
After logging into sixes, go to the deposit option and select bKash. Send the payment from the bKash app to the designated account number. Confirm by entering the transaction ID correctly. The minimum deposit is ৳200.
First, wait a few minutes, as there can sometimes be a small delay. If the money hasn't arrived within 15 minutes, take the transaction ID from your bKash or Nagad message and contact sixes live chat. The support team will verify and resolve the issue quickly.
sixes currently accepts deposits via four mobile banking methods: bKash, Nagad, Rocket, and Upay. The minimum deposit for each of these four methods is ৳200. Withdrawals can also be made through all four methods, with a minimum of ৳1,000.
Yes, the Nagad deposit process is just as straightforward as bKash. On the sixes payment page, select Nagad, send the payment from the Nagad app to the designated number, and confirm with your transaction ID. The minimum deposit is ৳200.
Typically, the money reaches your bKash, Nagad, Rocket, or Upay account within one hour of submitting a withdrawal request. The minimum withdrawal amount is ৳1,000. If it takes longer than that, contact support.
Mobile Use
sixes is fully usable on mobile. You can play comfortably from both Android and iOS devices. Learn more about the sixes App.
Reconnect and re-enter the game — in most cases the game state is saved on the server. For slots, the result of the spin that was in progress when the connection dropped is determined automatically. If there's an issue, let live chat know.
Yes, sixes works well on both Android and iOS. You can use it directly in a browser, and there are also Android (APK) and iOS apps available through official channels. It works across modern smartphones and tablets.
Open the sixes site in your browser. On Android, go to the Chrome browser menu and select "Add to Home screen". On iOS, tap the Share button in Safari and select "Add to Home Screen". After that, you can open it directly from your home screen just like an app.
The sixes Android APK and iOS app are available through official channels. Do not download APKs from third-party sites — they may contain malware. Visit the official sixes APK page to learn more.
First, clear your browser's cache and cookies — in Chrome, go to Settings › Privacy › Clear Browsing Data. Then refresh the page. Try switching between Wi-Fi and mobile data to see which is faster. If the problem continues, let sixes support know.
Still have questions? We're here
If you don't find your answer on this page, the sixes support team is available seven days a week, twenty-four hours a day — in Bengali and English. Get immediate help on live chat, or send us a detailed message by email.
Live Chat
24/7 instant response
Email Support
[email protected]
Language Support
Bengali and English