sixes Privacy Policy

1 Introduction and Scope

sixes (www.sixescasino.cam) is an online entertainment platform where users in Bangladesh can enjoy sports betting and casino games. By using our services, you agree to the terms of this privacy policy. This policy applies to all web services, mobile applications, and related services offered by sixes.

The purpose of this policy is to clearly explain what information we collect, why we collect it, and how it is protected. Our Terms and Conditions and this privacy policy together form the complete legal framework governing your use of our platform. If anything is unclear, we recommend reading both documents together.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international best practices.

2 Data Collection

sixes collects user information in the following ways. The amount and type of data collected depends on how you use our platform.

2.1 Information Collected During Registration and Identity Verification

• Full name (in Bengali or English), date of birth, and gender
• Mobile number and email address
• Residential address
• Relevant details from national ID card or passport (for age verification)
• Chosen username and encrypted password

2.2 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket, Upay)
• Transaction reference numbers and status

2.3 Technical Information Collected Automatically

• IP address and device identifier
• Browser type and operating system
• Time spent on the site and pages visited
• Login time, date, and location

2.4 Information You Provide Directly

• Messages and complaints sent to customer support
• Details of participation in promotional activities
• Details of participation in referral programs

3 Purpose of Data Use

sixes uses collected information only for specific, legitimate purposes. Those purposes are clearly set out below:

3.1 Account Management

Your information is used to handle registration, login, identity verification, and account security. Age verification ensures that only users aged 21 or above can access our services.

3.2 Processing Financial Transactions

Relevant transaction data is used to process deposits, withdrawals, and bonus distributions accurately. This information is also necessary for fraud prevention and compliance with anti-money laundering regulations.

3.3 Providing Customer Support

Your account information and communication history are used to resolve your issues through 24/7 live chat and email support. Our support team is provided with the necessary information to assist you in both Bengali and English.

3.4 Safety and Security

Technical data is analysed to detect suspicious logins, unusual transaction patterns, or account misuse. This is essential for protecting your account and funds.

3.5 Service Improvement

By analysing user behaviour, we improve our platform's design, game selection, and payment experience. This analysis is generally carried out on aggregated and anonymised data.

3.6 Promotional Communication

With your consent, we may notify you about new offers, bonuses, and updates via SMS or email. We provide the option to opt out of these communications at any time.

4 Data Storage and Security

sixes treats the security of your personal information as a top priority. To this end, we apply industry-standard technical measures:

4.1 Encryption

Your account and transaction data are protected using SSL (Secure Sockets Layer) technology. Passwords are never stored in plain text — only an encrypted form is stored using a strong hashing algorithm.

4.2 Access Controls

Only authorised staff can access your information, and only when required for a specific task. An audit log is maintained for every access, and strict measures are taken against unauthorised access.

4.3 Data Retention Period

Even after an account is closed, relevant transaction and identity verification data is retained for a set period to meet applicable legal obligations. Once that period has passed, the data is securely deleted.

5 Sharing Data with Third Parties

sixes never sells your personal information. Data is shared only in the following limited circumstances:

• Payment service providers: Only the information necessary to complete a transaction is shared with mobile financial services such as bKash, Nagad, Rocket, and Upay.
• Game software providers: Minimal session data required for game operation may be shared with game studios such as Pragmatic Play, Evolution, JILI, and PG Soft.
• Legal obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: Necessary information may be shared with specialist organisations that assist in detecting and preventing money laundering or fraud.

Before sharing data with third parties, we ensure that they also maintain appropriate data protection measures.

6 Cookies and Tracking

sixes uses cookies and similar tracking technologies to operate the platform.

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the core functions of the platform. Without them, the site cannot work properly.

6.2 Analytics Cookies

These cookies are used to analyse which pages users visit most, where they spend the most time, and which features are most popular. This information is processed in aggregate.

6.3 Cookie Controls

You can disable non-essential cookies through your browser settings, though this may limit some platform functionality. Mobile app users can apply similar controls through their device's privacy settings.

7 User Rights

Every registered user of sixes has the following rights:

• Right of access: You can request to know what information we hold about you.
• Right to rectification: You can request that any incorrect information in your profile be corrected.
• Right to erasure: You can request that information not subject to specific legal obligations be deleted.
• Right to object to processing: You can object to your information being used for marketing communications.
• Right to data portability: You can request a copy of your account information in a structured format.

To exercise these rights, contact our customer support team via live chat or email. We generally respond to requests within 30 business days. For more information, you can visit our FAQ page.

8 Protection of Minors

sixes services are strictly for adults aged 21 and above. Age verification is required at registration, and if a person is found to be under 21, their account will be closed immediately.

We do not knowingly collect or store personal information from minors. If a minor has registered on our platform, a parent or guardian can contact us and that account along with all related data will be deleted without delay.

For more information on responsible betting and maintaining healthy gambling habits, we recommend reading our Responsible Gaming guidelines.

9 Policy Changes

sixes may revise this privacy policy from time to time. Depending on the nature of the change, we will notify you as follows:

• Minor changes: The "Last updated" date at the top of the policy will be updated.
• Significant changes: Advance notice will be sent to your registered email or mobile number.
• Fundamental changes: Your consent will be obtained at login before the change takes effect.

Continued use of the site after a revised policy is published will be taken as your agreement to the new terms. If you do not agree to the revised policy, you can contact us to request account closure.

10 Contact

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact us through the following: